Question 1

How quickly will I receive a response after submitting the contact form?

Accepted Answer

We typically respond to all inquiries within 2-4 business hours during weekdays (9 AM - 6 PM EST). For urgent requests, we recommend calling us directly at 310-437-2766 for immediate assistance.

Question 2

What information should I include in my project inquiry?

Accepted Answer

To help us provide an accurate quote and timeline, please include: your project goals, budget range, desired timeline, any specific features or requirements, and examples of websites or designs you like. The more details you provide, the better we can tailor our proposal to your needs.

Question 3

Do you offer free consultations for new projects?

Accepted Answer

Yes! We offer a complimentary 30-minute consultation to discuss your project requirements, answer questions, and provide initial recommendations. This free consultation includes a project assessment, technology recommendations, estimated timeline, and budget overview with no obligation.

Question 4

What are your business hours and support availability?

Accepted Answer

Our office hours are Monday-Friday, 9 AM - 6 PM EST, and Saturday 10 AM - 4 PM EST. We provide 24/7 emergency support for existing clients with active maintenance plans. You can reach us via phone, email, or our contact form anytime.

Question 5

Can I schedule a video call or in-person meeting?

Accepted Answer

Absolutely! We offer flexible meeting options including Zoom video calls, Google Meet, Microsoft Teams, or in-person meetings at our office or your location (for local clients). Simply mention your preference in the contact form or call us to schedule.

Question 6

How long does it take to receive a project proposal and quote?

Accepted Answer

After our initial consultation, we typically deliver a detailed project proposal within 24-48 hours. The proposal includes: scope of work, detailed timeline, itemized pricing, technology stack, deliverables list, and terms & conditions. Rush proposals are available upon request.

Question 7

What if I need help with an existing website or urgent issue?

Accepted Answer

We provide emergency support and website rescue services. Contact us immediately at 310-437-2766 for urgent issues. We can help with: website crashes, security breaches, hosting problems, broken functionality, SEO emergencies, and immediate updates. Emergency support available 24/7.

Question 8

Do you work with clients outside your local area?

Accepted Answer

Yes! We work with clients nationwide and internationally. We have successfully completed projects for clients in over 15 countries. Our remote collaboration process includes video conferences, project management tools, regular progress updates, and seamless communication through Slack, email, and phone.

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